The Medical Office Assistant Certification program is designed to provide students with the knowledge and skills required for entry‐level work at all medical offices in all areas of specialties as Medical Office Assistants/receptionist performing the administrative and clinical functions of a Medical Office Assistant.
Students learn how to welcome patients, answer phones and refer inquiries, schedule appointments, maintain patient records, perform billing and coding duties, assist physicians, prepare patients for laboratory and diagnostic imaging procedures.
Medical Office Assistants will be taught health related regulations, HIPAA regulations and guidelines, insurance laws, learn patient scheduling software, hospital admissions and procedures, process insurance paperwork to receive correct reimbursement for the facility, handle confidential patient information, navigate an EHR system and enter, analyze, and interpret electronic patient data.
As the population ages, medical offices will need to hire more people in the Medical Office profession to perform routine clerical and organizational duties to keep their practices running efficiently and smoothly. Medical centers, hospitals, surgical facilities, clinics, long term facilities, physical therapy centers and many other healthcare facilities will also need to meet this demand.
The U.S. Department of Labor estimates a 23% increase in medical assistant jobs by 2024. That's an increase of 138,900 jobs. Doctors that employ Medical Office Assistants benefit by having more time to examine and treat patients, have greater success in scheduling patient appointments and benefit by having billing and coding completed in the office.