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 I forgot my password

Welcome to the Information Technology and Services (ITS) Department of Atlantic Union College.  We are here to serve you thru the use of information technologies and telecommunications.

Mission

The Information Technology and Services department will provide the highest quality technology-based services, in the most cost-effective manner, to facilitate the College mission as it applies to its management, teaching, learning, and community service.

 

Services{expander}

  • E-Mail
  • Emergency Broadcast System (EBS)- Setup and Support
  • AUC Portal (MyAUC) - Setup and Support
  • Network Infrastructure - Setup, Maintenance and Support.  This include wire and wireless (WlFi) Networks and Internet Services.
  • Academic Computer Labs - Facilities, Equipment and OS Setup, Maintenance and Support.
  • Academic Applications - Setup, Maintenance, Support and Training
  • HelpDesk - Equipment (this includes PCs, printers etc), OS and college-licensed Applications Support
  • Information Systems - Setup, Maintenance, Support and Training
  • Telephone system - Setup, Maintenance, Support and Training
  • Backup and Recovery - Setup and Maintenance

To meet our Mission we will...{expander}

  • Provide effective technology support for audio/visual, computer, multimedia, voice, video, and web based applications and services to all areas of the college.
  • Promote and facilitate the effective integration of technology into the basic mission of the college through planning, programming, training, consulting, and other support activities.
  • Develop, enhance, and manage the College's enterprise networks to provide high speed, transparent, and highly functional connectivity among all information resources.
  • Develop and maintain highly effective, reliable, secure, and innovative information systems to support instructional, administrative and research functions.
  • Facilitate the collection, storage, security and integrity of electronic data while ensuring appropriate access.
  • Provide capabilities including the ability to develop and manage the distribution (and marketing) through broadcast, narrowcast, broadband, software, the Web and other telecommunications technologies College programs, products and services both within and beyond the College district.
  • Promote new uses of information technology within the institution through the support for exploratory and innovative applications.
  • Provide leadership for effective strategic and tactical planning in the use of technology
  • Provide fast & reliable access to all information systems.

ITS Team{expander}

  • Maribel Urbina - ITS Director
  • Norberto Luna - Network Administrator
  • Miguel Correa - HelpDesk Technician

To change your password{expander}

  • On the Portal: please click the "I forgot my password" link located at the login bar, top right of the screen.  The new password will be emailed to the email address on file.
  • Email: come to the IT department to reset it.
  • WiFi/Computer labs: come to the IT department to reset it.
  • Phonemail: come to IT department to reset it.
  • EBS: please click the "I forgot my password" link located under the email box.  The new password will be emailed to the email address on file.

 

To be able to use WiFi or any AUC computer lab(s),{expander}

We are in the process of changing our wireless network to a new system

  • Old Wireless, and computer lab accounts use the same login.
  • To get access: please fill out WIFi/labs/EBS ITS Access form.  You may find it at the ITS department or the main lab. 
 
 

System Maintenance

The system will be down for maintenance between 11:45PM and 12:00AM daily.
Location:
Haskell Hall
338 Main St
2nd floor, #213
Write:
Atlantic Union College
ITS Department
338 Main St
Lancaster, MA 01523
Call: 978-368-2380
Fax: 978-368-2015
E-mail:
For Troubles: ITHelp@auc.edu
If you have any issues, questions or would like to give us Feedback, please:
  1. Enter your name and email address
  2. Under Message, please add a description of the issue. The more details, the better it would be to help with troubleshooting.
  3. If this is an issue, please add a time you will be in the office.
We will respond as soon as we can...
 
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